Terms and conditions of use

Welcome to Valzhospitalityservices.com. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy and Security Policy govern Valzhospitalityservices.com's relationship with you in relation to this website. The term 'us' or 'we' refers to the owner of this website,

The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use:



All material on this website is owned by or licensed to us, or used with permission. This material includes, but is not limited to, all text, design, layout, look, appearance, graphics and images (collectively "Content"). All Content on this website is protected by copyright or intellectual property rights. We reserve the right to remove or amend any Content on this website.


Use of Website

Your use of any information or Content on this website is entirely at your own risk, for which we are not liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


Intellectual Property Rights

Valzhospitalityservices.com owns full intellectual property rights for any Content that you download from the website. Unless expressly authorized or licensed, you may not copy, modify, remove, delete, add to, transmit, sell, lease, rent or create any derivative works from any Content on this website.


Logos and Trademarks

All logos and other trademarks on the website which are not the property of Valzhospitalityservices.com are acknowledged on this website. All logos and other trademarks on the website are the property of their respective owners and are owned by, licensed to, or where required, used with permission by Valzhospitalityservices.com. They may not be reproduced, copied, modified or used in any manner without the written approval of the respective trademark owners.



From time to time, Valzhospitalityservices.com may include links to other websites. These links are provided for your convenience in order to provide further information. The existence of these links on our website does not signify that we endorse the linked website(s). We have no responsibility for the content of the linked website(s).




In-stock items generally ship in 1-2 business days. If we do not have enough stock on hand to fulfil your order, we will send you an email notification within 24 business hours. If you have a time constraint on your order, please respond to that email so that our team can work on a solution for you.


Cancelled Orders

An order cancelled before they ship may be subject to a 3% credit card fee. If an order is cancelled after the item is shipped the customer will be responsible for the shipping portion and 3% credit card fee.

Once your order is placed, we cannot guarantee that it can be modified or cancelled. If you wish to modify your order, please contact us as soon as possible.


Online Security

To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out via email.


Order Communication

As an e-commerce company, our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.



Price Changes and Updates

Pricing on our website is listed at the wholesale level and updated in real time. Product pages will list impending manufacturers' price increases, where applicable. For pending alternate payment/leasing orders, we reserve the right to adhere to these price increases on orders not paid in full by the specified deadline. In order to ensure that you receive the most accurate pricing on your order, we recommend that you pay in full prior to the effective date of the increase.


All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error, Valzhospitalityservices.com will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed upon price with the customer or cancellation of the order, resulting in a full refund.


Receipt of Incorrect Product

If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Solutions team. They will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item.


Resolution of Disputes

By using this website, you agree that any dispute or claim relating in any way to your use of any Valzhospitalityservices.com service, or to any products or services sold or distributed by Valzhospitalityservices.com or through valzhospitalityservices.com.com, will be resolved through binding arbitration instead of in court. An exception is that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.


We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. We also both agree that you or we may bring suit in court to enjoin infringement or other misuses of intellectual property rights.


 Payment Methods

Accepted Credit Cards (Preferred Method)

All orders must be placed online through our checkout process. We accept all major credit cards including Master Card, Visa and Verve. We are able to accept most and only a single credit card may be used to process the order.

Alternative Payments (Check, Bank Transfer or Wire Transfer)

Once payment is cleared, the order will be released to process for shipment. Personal checks are held for 5 business days while they clear. A holding period is not required if a certified check is provided. All other alternative payment orders will be released as soon as the payment is received, with a minimum of 1 business day delay to receive payment.



Shipping on the website is an estimate and can change depending on the order.