A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for commercial locations and 30% for residential locations.
Returns for Commercial and Residential Customers
All regularly stocked items, with the exception of consumable products, can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.
If your original payment method was made by bank transfer, check, or credit card you will be offered store credit or a check refund. If you prefer a check refund, the refund check will be communicated by the Accounts team through your registered email.
Return requests for Special Order products and products shipped directly from the manufacturer must be issued by our Customer Solutions Specialists. Not all Special Order items can be returned. Click here to learn how to create a return.
Returns for Consumable Products
We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have an adequate shelf life.